LinCon Director Colleen Lindores shares how she built a successful, nation-wide company from the ground up; focusing on family values, quality, trust and reliability.
I had plenty of exposure to the construction industry having spent sixteen years managing the administration of our family owned crane company. I could see new trends, practices and technologies were developing but the needs of the Australian market were not being adequately met.
I started LinCon in 2001 after the merging of the family businesses. We had a yard with an old tin shed in an outer suburb of Brisbane; we cleaned it up, gave it a lick of paint and moved into Lincon’s new head office. We hired our first machines and generated enough revenue to purchase them after six months; two years later, with promising progress, we purchased our first brand new machines. You can still find our head office at the same yard in Brisbane today, albeit in a new shed.
The safe height access industry was undergoing rapid change around this time, it was becoming more specialised and safety standards more stringent and regulated. I had been researching the leading brands overseas for some time and felt the quality of their machinery was far superior to what was available in Australia. We made the leap and purchased some Bronto machines from Finland, and Palfingers from Germany. This marked the beginning of our great working relationships with a network of international companies.
My son Craig came on board as General Manager in 2008. His knowledge and experience have been key to leading us through the inevitable fluctuations of the industry. We have worked hard and weathered the test of time; through careful decision making we have experienced growth beyond our expectations. We now own close to 100 trucks, have a team of 110 dedicated staff and have expanded our footprint across five states in Australia.
Much of our success is from being the first.
Much of our success can be traced back to us being the first. We were the first in Australia to facilitate live line maintenance. We were the first to bring Palfinger Platforms – unique German manufactured machinery – to Australian shores. We were the first to be appointed as exclusive Australiasian Agents for Palfinger and Barin; and the first to secure a contract as the Bronto Service Agent.
We still strive to stay ahead of the rest by seeking new trends, technologies and innovations to enhance our customer’s projects. Our vision for the future is to take safe height access to unimaginable levels. We continue to align ourselves with international brands that stand for superior quality, engineering excellence and innovation.
As we grow, it’s becoming more apparent that others are willing to cut corners. We believe ‘if you’re going to do something, do it right’ – another critical factor behind our success. We don’t take shortcuts to save costs. We will never compromise on safety, reliability or efficiency – it’s why our customers trust us.
Our customers have always been, and continue to be, our first consideration. Our mantra is nothing’s out of reach, everything’s possible because we will do whatever it takes to meet our customer’s expectations.
We are still proudly family owned. We make decisions based on our customer’s best interests rather than that of shareholders.
We’re big enough to do an exceptional job and small enough to still care.
We work to the highest safety standards. We’re proud of our safety record because we’ve worked hard to maintain it. We prioritise the welfare of our staff, and our customers’ staff before everything else. When you work with us, you can be sure that you’re putting your staff and your project in the most capable hands. We will never compromise on safety, reliability or efficiency – and that’s why our customers trust us
When you work with us, you can be sure that you’re putting your staff and your project in the most capable hands.